Returns & Exchanges
At Atelier, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all designer tags attached, ensuring the garments are unworn and in pristine condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Processing and Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing